OSTVARIVANjE PRAVA KORISNIKA TELEKOMUNIKACIONIH USLUGA

Abstract

The field of electronic communication services in Serbia is characterized by a significant number of complaints filed by consumers. The most common problems encountered by consumers in Serbia in this area are related to the limited right of choice, obstacles in exercising the right to change a service provider, low or inadequate quality of services provided, unfair provisions in consumer contracts, etc. The author analyzes the deficiencies in the existing legal framework, as well as problems in the implementation of existing legal rules, by reviewing the relevant formal sources of law and general usiness conditions of the largest telecom operators in Serbia. Prior to that, the author carried out the analysis of the definition of the main participants in the relationship created by the provision of telecommunication services, in order to identify the sources of law applicable to the contract on the provision of telecommunication services.